Wide range of products from the major brands, with same day dispatch available
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Shipping and Returns Policy
Shipping: At Pedals Newport, we strive to provide a seamless and efficient shipping experience for our customers. We offer standard and expedited shipping options, with detailed information on costs and delivery times available during the checkout process. Please note that delivery times may vary based on your location and other factors beyond our control.
Returns and Exchanges: We want you to be completely satisfied with your purchase from Pedals Newport. If you receive a product that doesn't meet your expectations, please review our Returns and Exchanges policy for a smooth resolution.
Returns: If you wish to return an item, please contact our customer support within 5 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Exchanges: If you received a defective or incorrect item, please contact us within 5 days of receiving your order, and we will arrange for a prompt exchange. The replacement item will be shipped at no additional cost to you.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with photos of the damaged item and its packaging. We will work with you to resolve the issue and, if necessary, provide a replacement or refund.
How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer support team at [email protected] Our team will guide you through the process and provide any necessary instructions.
Refunds: Refunds will be processed within 2 days of receiving the returned item. Please note that it may take additional time for the refund to reflect on your original payment method, depending on your financial institution.
Thank you for choosing Pedals Newport. If you have any further questions or concerns about our shipping and returns policy, feel free to reach out to our customer support team. Happy cycling!
